Common Issues & Fixes
Find solutions to common issues and frequently asked questions
"Cannot ship to your address"
Product is out of stock or the page is not loading properly. Refresh the page or try and check out again.
"Something Went Wrong" while refreshing the page too fast
It can mean two different things: if you get it, then refresh the page again. If it loads fine after then you are probably ok to keep refreshing just slow it down. If you keep getting the error then your account is "soft banned" for typically 24 hours. You can try the following steps to remove the "soft ban":
- In your browser (on the device you were trying on) go to https://www.tiktok.com/shop
- If you get a captcha, solve it. If not continue with the rest of the steps:
- Log completely out of your tiktok account
- Clear your cache, you might have to google how for your device/browser/etc.
- Log back in
If these steps don't solve the issue then your account is almost guaranteed to be "soft banned" for around 24 hours (sometimes more). You can try and bypass this by using another account but it typically only works on another device.
"Link tab closes when tapping/clicking ok"
Clicking the link from discord will ensure the tab doesn't close usually. Regardless if your page keeps closing then just manually refresh the page in your browser rather than hitting "ok" in the out of stock prompt. If you are changing the quantity of the item then you will need to refresh the page manually rather than using the "ok" button.
"Slow loading or slow refreshing"
Make sure you are connected to your wifi or have a good stable connection with your phone service. We don't recommend VPN's unless you are out of the country to have the best connection possible.
"Cannot find where to pay for the item I carted using the link method"
Check the quick links guide again.